Our books are highly personalised and involve a lot of hard work from our designers to ensure they meet the highest standard. Once an order is received, we aim to fulfil it at the earliest. If the book you receive is damaged or faulty, please give us a call or write to us at the earliest and we will endeavour to fix the errors and replace the book.
Our designers work extremely hard to ensure the likeness of characters in the books to the pictures you have provided us. However, please do note that these are human drawings and art work and there will never be a 100% match. We will therefore not be able to entertain a cancellation and return for the sole reason that you believe the artwork is not an exact match of your family.
